Online Reputation Management

Easily monitor, review, respond, and improve your organization’s reputation online with our Reputation Management product. We will get you established in major online directories, monitor customer reviews on sites like Google, Yelp, Facebook and create custom, timely, professionally crafted responses. Yelp users are 33% more likely to upgrade their review if you write a personalized comment within a day. The problem is your running a business and won't see the review. That's why our monitoring system is essential to track and respond to comments online. 

Reputation Management monitors every online source across the web including:

● Websites and blogs 

● Social media (Twitter, YouTube, public Facebook pages...)

● Local review sites (Yelp, Citysearch, and dozens of others...)

It pays to keep on top of what customers are saying about you. By investing in and monitoring your online reputation, you'll have full access to see exactly what is being said about your business online. Plus, our team will then create a custom tailored response to prevent further escalation of a customer issue and defuse potential bad publicity for your business. Plus, by monitoring and responding to positive comments, these can then be highlighted and shared with your other customers as a testimony to your great service. We can even integrate these positive reviews into your website. A prompt response to a negative review can turn a critic into a fan and help you attract more quality customers. 

Online comments can provide concrete tips for improving customer service in the real world. Sometimes you can learn about new marketing possibilities that you would never have thought of on their own. Positive activity in the form of online buzz around reviews through comments increased traffic and shares can contribute to better visibility in the eyes of the search engines.

Why should your company employ our reputation management strategy? 

● 85% of customers use the Internet to research before making a purchase 

● 86% of people would pay more for services from a company with higher ratings and reviews

● 78% of consumers trust peer recommendations while only 14% trust advertising

● According to a study by the World Economic Forum, on average, more than 25% of a company’s market value is directly attributable to its reputation

● Every month there are more than 10.3 billion Google searches, with 78% of U.S. internet users researching products and services online